This Shipping Policy applies to all orders placed on grandstrandsupplements.com (the “Site”). By placing an order, you agree to the terms outlined below.

Shipping Methods and Delivery Estimates

• USA & U.S. Territories: We ship via USPS and UPS. Delivery time estimates are provided at checkout based on the selected shipping method. These are estimates only and not guaranteed, as carriers like USPS and UPS base their timelines on performance data with approximately 90% accuracy. We cannot guarantee specific delivery dates due to potential disruptions in courier services.

 

Free Shipping

• Order Subtotal: The subtotal of all qualifying items, after any discounts, must be at least $100.
• Shipping Address: Your order must ship to an address within the United States serviced by UPS Ground or USPS.

Free shipping is automatically displayed during checkout if your order qualifies. We offer free shipping on orders that meet all the following three criteria

If your order meets these conditions, free shipping will be applied automatically—no extra steps needed!

 

Order Processing and Delivery Times

• Processing Time: Orders typically require 1 extra business day for processing. Orders placed on weekends or holidays will be processed the following business day.
• Delivery Estimates: Delivery time estimates exclude weekends (Saturday and Sunday). International orders may experience additional delays due to customs clearance.
• Signature Requirement: A signature may be required for certain shipments at our discretion.

 

Special Order and Non-Stock Items

• Orders containing Special Order Items or non-stock products may take an additional 1-5 business days for us to source and prepare for shipment. In some cases, these items may ship separately, which will be indicated on your packing slip.

 

Heat-Sensitive Items

• Some products, such as protein bars or gummies, are sensitive to heat. We do not accept returns for heat-related damage. To reduce the risk of melting or softening, we recommend shipping to an indoor location, especially during warmer months. If your items arrive warm, refrigeration may help restore their condition.

 

Lost or Damaged Shipments

• Reporting Issues: If your shipment is lost or arrives damaged, please contact our Customer Service team at david@grandstrandsupplements.com as soon as possible.
• Damaged Merchandise: Do not discard damaged items until you’ve received instructions from us. We may request photos or a signed statement detailing the damage to process your claim.
• Lost Packages:
  
  • Domestic Orders: If your package hasn’t arrived within 2 weeks of the estimated delivery date, please notify us.
  • International Orders: If the package isn’t marked as “Delivered” via USPS tracking, we must wait 40 days from the ship date to file a lost package claim with our insurer.
• Customer Cooperation: By ordering from us, you agree to assist in the claims process by providing necessary documentation (e.g., photos or a signed statement) and allowing us time to resolve the issue with the carrier.
• Resolution: Refunds will be issued for eligible lost packages once confirmed by the carrier or insurer. We do not provide replacements for lost shipments; you’ll need to place a new order.

 

Tracking Information

• We provide tracking links via email and/or SMS text for all shipments. Use these links to track your order’s progress and estimated delivery date. If you receive an “out for delivery” or “delivered” notification but don’t receive your package, contact us immediately.

 

Insurance and Claims

• Domestic Shipments: We recommend insuring your shipment for its full value. If a package is lost or damaged, we’ll assist in filing a claim with the carrier.
• International Shipments: Most international orders are insured through a third-party provider. For packages not marked as “Delivered,” we must wait 40 days from the ship date to initiate a claim. You agree to assist by completing a simple online loss report if needed.